Contact Us
We're here to help
If you have any inquiries, suggestions, or bug reports about Toolo, please feel free to contact us. We will respond quickly and kindly.
Contact Information
Please contact us at the following email address:
toolo.contact@gmail.comInquiry Types
Including the following information based on your inquiry type will help us provide faster and more accurate responses.
Bug Report
Please let us know about any errors or issues you encounter while using our service. We will fix them quickly.
Helpful information to include:
- Which tool you were using when the problem occurred
- The steps where the problem occurred
- Browser and version you are using
- Screenshots or error messages (if available)
Feature Suggestion
Please send us your ideas for new features or improvements. We will review and consider them.
Helpful information to include:
- Purpose of the suggested feature
- How you would use it
- Expected benefits
Usage Question
If you have any questions about how to use our tools, please feel free to ask.
Helpful information to include:
- Which tool you have questions about
- Specific question details
Other Inquiry
Please send us any inquiries or feedback about our service in general.
Helpful information to include:
- If you provide specific details in your inquiry
- We can provide more accurate and faster responses
Frequently Asked Questions
How long does it take to get a response?
We typically respond within 1-2 days, but response times may vary depending on inquiry volume. For urgent inquiries, please mark [URGENT] in the email subject line for priority processing.
Do you provide technical support?
Yes, we provide technical support for all inquiries related to using Toolo services. We welcome bug reports, feature suggestions, usage questions, and any other inquiries.
Is my personal information and files safe?
Yes, Toolo prioritizes user privacy and file security. Most tools process files directly in your browser, and files are not stored on our servers. For more details, please refer to our Privacy Policy.
Tips for Effective Inquiries
To receive faster and more accurate responses, please consider the following:
- Clear Subject: Please specify the inquiry type in the email subject (e.g., [Bug Report] PDF Compression Error)
- Specific Description: Providing specific details about the problem or suggestion will help us give more accurate responses.
- Attach Screenshots: For bug reports, attaching screenshots or error messages is helpful.
- Environment Information: Including information about your browser, operating system, and device will help us resolve issues.
Privacy Protection
Toolo uses personal information provided during inquiries solely for processing inquiries and safely deletes it after responding.
Please be careful not to include sensitive information (passwords, personal identification information, etc.) in your inquiry.
For more details, see Privacy Policy.